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plantin moretus

Leisure/Culture

FAQ Culture vouchers

Any questions about purchasing culture vouchers or the use of it? Find your answer below!

PURCHASING

How do I buy culture vouchers?

Do you already have an A-profile? Click on ‘Log in with A-profile’ below ‘Purchase and manage your culture vouchers’ on www.cultuurcheques.gate15.be/en/. Log in with your username and password and use your student number to create a student account. With your credit card you can now buy seven culture vouchers for 10 euros.

Don’t own an A-profile yet? Click on ‘Create A-profile’ below ‘Purchase and manage your culture vouchers’ on www.cultuurcheques.gate15.be/en/. You can choose a username and password. You will get an activation link. After the activation go back to www.cultuurcheques.gate15.be/en/ and log in with your chosen username and password. Use your student number to create a student account. With your credit card you can now buy seven culture vouchers for 10 euros.

 

Who can purchase culture vouchers?

Students from the University of Antwerp, Artesis Plantijn University College Antwerp, Antwerp Maritime Academy, Institute of Tropical Medicine, Karel De Grote University College, KU Leuven Antwerp and Thomas More Antwerp are applicable for purchasing culture vouchers.

Students of the Antwerp Management School, HBO5 students from Artesis Plantijn University College Antwerp, PHD-students, postgraduate students from the University of Antwerp and students from campuses outside Antwerp are not applicable for purchasing culture vouchers.

 

I can’t create a student account

Please send an e-mail to the culture coordinator of your university stating your student number, first and last name.

 

REDEEM

Where can I find my culture vouchers?

You can always find your culture vouchers on your personal dashboard on www.cultuurcheques.gate15.be/en/. You can also download them as a PDF or in your Passbook application for your smartphone.

 

Where can I redeem my culture vouchers?

The culture vouchers are arranged by theme: film, theatre, dance, music, classical music, museum and library. An overview of the participating cultural houses can be found here (www.cultuurcheques.gate15.be/en/). You can filter the cultural houses on theme per list or on a city map. Inspiration for your next cultural trip can be found in our calendar (https://www.gate15.be/en/events), where you can also filter on theme. 

 

How do I redeem my culture voucher?

You can redeem your culture voucher for a visit in three ways provided that these are the usual reservation channels for the relevant cultural partner.

  1. By phone: you give the unique code of the voucher you want to us. You can find this code below the QR-code. Warning! The unique code is case-sensitive and there is a difference between zero and the capital letter O.
  2. By e-mail: you send the culture cheque as a PDF or you send the unique code of the culture voucher you want to use.
  3. Via reception/ticket desk: you can reserve a spot with the unique code of your culture voucher in your Passbook, as a PDF or on your smartphone. You can also print the culture voucher you want to use.

 

After giving the unique code of the culture voucher you want to use the cultural partner will see that the voucher has been redeemed. The purchase process will be further dealt with by the cultural partner. You will receive a ticket for the show you want to visit.

 

My unique code does not get accepted, what do I do?

The unique code is case-sensitive and pay attention to the difference between zero and the capital letter O. Did you not use your culture voucher, but the unique code does not work? Please send an e-mail to info@gate15.be stating your username, e-mail and unique code. We will contact you as soon as possible to figure it out and if necessary correct it.

 

Do I have to make a reservation beforehand?

On the condition that the cultural partner does not work with reservations and/or there are still places available for the performance of your choice, you can use your culture voucher on the spot at the cultural partner.

 

QUESTIONS

Who is the culture coordinator of my university?

You can find an overview of the culture coordinator per university here (https://www.gate15.be/nl/content/detail/cultuur/cultuurcoordinatoren-per-onderwijsinstelling).

 

Flowchart Culture vouchers